Right of withdrawal

The Standard's documents, publications and data files that are available through this portal, are all normally supplied as PDF files, which are unless otherwise requested, delivered electronically as email attachments.

Where electronic files are supplied within a normal "cooling off period", it is on the express understanding that the purchaser has waived their right to benefit from a cancellation period.

An order may be cancelled at any time up to the point of despatch, or in a situation where a "cooling off period" is expressly requested at the point of order, the files will then be despatched once that period has elapsed ( normally 14 days from the time of ordering ).

Once ordered electronic files have been delivered, no refunds or credits will be entertained except in exceptional circumstances, and at the discretion of the TRUSTED CCTV Improvement Project.